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Why Russo Music


Free Shipping

Every order ships free within the continental United States* with tracking.

Shipped Fast

Orders placed before noon Mon-Fri will ship same day. Orders placed over the weekend ship Monday**.

No 'Slowboat' Shipping

Free doesn't mean cheap. Your order will not ship 'slowboat' methods that take weeks to deliver.

Expertise and Care

With over 100,000 packages shipped, we have perfected the art of getting your order delivered quickly and safely. 

Easy Returns

New Items

We know buying gear sight unseen is difficult.  Buy confidently with 30-day Hassle-Free Returns on most new gear***.

Used Gear

We stand behind our used gear 100%. Not what you expected? Let us know 3 days from the delivery date for easy returns.

Holiday Returns

Buying as a gift? All new item purchases between November 15th and December 31st can be returned until January 31st.

Price Match

Lowest Price Guarantee

See a better price elsewhere? Send us any valid advertised price and we'll match it.****

Expert Service

Around the Clock Support

We are always willing to help.  Call us in the shop, send us an email or drop a line in the website chat window!

Ready to Play

Every instrument ordered first goes in front of one of our technicians.  Our renowned guitar shop serves musicians nationwide and applies that expertise to every stringed instrument before it ships. 

Handled with Care

From humidity control to proper padding, our dedicated shipping team has ensured that thousands of instruments reach their destination safely. 

*Some exemptions apply. Products where Free Shipping applies will state 'Fast/Free Shipping'.

** Excludes Federal Holidays.  Does not include Pre-Orders.  Item must be In-Stock to apply.

*** Due to the nature of certain items, they cannot be returned. Some of these items include harmonicas, microphones, earbuds, ear-plugs, books, software, drum sticks, amp tubes and other items that could be deemed unsanitary after use. New items being returned are expected to be in Brand New condition with the original packaging. For more info view our Returns page.

**** Must be a written quote for a new product and come from an authorized dealer. 3rd party sites such as Amazon, Ebay and Reverb do not apply.