Why Russo Music
Shipping
Free Shipping
Every order over $40 ships free within the continental United States.
Out the door, Fast!
Orders placed before noon Mon-Fri will ship same day. Orders placed over the weekend ship Monday**.
No 'Slowboat' Shipping
We do not use discount, slow shipping methods that take over a week to deliver.
Expertise and Care
With over 100k packages shipped, we have perfected the art of getting the gear ordered to your door quickly and safely.
Easy Returns
New Items
We know buying gear sight unseen is difficult. Buy with confidence with 30 day Hassle-Free returns on most new gear*. If within a month of receiving the order you're having second thought let us know!
Used Gear
We stand behind our used gear 100%. Not what you expected? Let us know 3 days from the delivery date for easy returns.
Price Match
See a better price elsewhere? Send us any valid advertised price and we'll match it.****
Expert Service
We are always available and willing to help. Call us in the shop, send us an email or drop a line in the website chat window. You can even send us a letter! Our team has helped thousands of musicians with all sorts of questions
Reach Out!
Every instrument that leaves our doors first goes in front of one of our technicians. Our renowned guitar shop serves guitarists nationwide and applies that expertise to every stringed instrument before it ships.
Ready to Play
Every instrument ordered first goes in front of one of our technicians. Our renowned guitar shop serves musicians nationwide and applies that expertise to every stringed instrument before it ships.
100k Packages Shipped
None of this matters if the gear doesn’t arrive safely. We have a dedicated shipping team that have packed over 100k shipments to every corner of the U.S.