Shipping

Free Shipping

Every order over $40 ships free within the continental United States.

Out the door, Fast!

Orders placed before noon Mon-Fri will ship same day. Orders placed over the weekend ship Monday**.

No 'Slowboat' Shipping

We do not use discount, slow shipping methods that take over a week to deliver.

Expertise and Care

With over 100k packages shipped, we have perfected the art of getting the gear ordered to your door quickly and safely. 

Easy Returns

New Items

We know buying gear sight unseen is difficult.  Buy with confidence with 30 day Hassle-Free returns on most new gear*.  If within a month of receiving the order you're having second thought let us know! 

Used Gear

We stand behind our used gear 100%. Not what you expected? Let us know 3 days from the delivery date for easy returns.

Price Match

See a better price elsewhere? Send us any valid advertised price and we'll match it.****

Expert Service

We are always available and willing to help.  Call us in the shop, send us an email or drop a line in the website chat window.  You can even send us a letter!  Our team has helped thousands of musicians with all sorts of questions

Reach Out!

Every instrument that leaves our doors first goes in front of one of our technicians.  Our renowned guitar shop serves guitarists nationwide and applies that expertise to every stringed instrument before it ships. 

Ready to Play

Every instrument ordered first goes in front of one of our technicians. Our renowned guitar shop serves musicians nationwide and applies that expertise to every stringed instrument before it ships.

100k Packages Shipped

None of this matters if the gear doesn’t arrive safely.  We have a dedicated shipping team that have packed over 100k shipments to every corner of the U.S.   

** Excludes Federal Holidays. Does not include Pre-Orders. Item must be In-Stock to apply.
**** Must be an advertised price for a new, in-stock product and come from an authorized USA dealer. Shipping charges are considered in price matching. 3rd party sites such as Amazon, Ebay and Reverb do not apply.