Our shops are built from the bench forward. When you purchase online, you’ll get the same service as if you bought your guitar in one of our stores. That means that one of our experienced technicians will put your guitar through its paces for a full inspection and setup, to ensure it gets to you playing perfectly.
We’ve shipped thousands of musical instruments around the globe and we’ve learned a little bit along the way. Every order we pack considers what your gear needs to make it to you safely including humidity, temperature, and any bumps it may face on the journey to your doorstep.
*We offer Free Ground Shipping on most orders over $40, click to learn more about our shipping practices.
Have a question about gear, our stores, our services, or our site? Whether you need directions to our shops or the sound advice from the depths of the tone-zone, we’ve got you. Feel free to call, email, or chat us up online anytime.
Buying gear through the interwebs can be challenging for musicians. We know, we’ve been there. That’s why we offer a simple, straight-forward return policy. If your new gear isn’t working out, you can return it for a full refund minus shipping charges within 30 days of purchase.
Click below for more details and to read our policy for returns on used gear, consignment gear, and other exceptions
We love gear so much we made it our job. Our team of experts is available to help you figure out where to work that pedal into your signal flow, how to get that recording interface up and running, and anything else regarding our products and services. Call, Email, or Chat to get connected to our best person for the job.
For their September 2026 print issue, Russo Music returns to Guitar World magazine's Shop Talk column! Pick up a copy and read all about our three stores in our second feature in Guitar World. Look for an eye-patched David Bowie and get the scoop on our favorite gear, choice celebrity encounters, and the fun at the heart of it all.
